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Support, privacy, and billing requests now have a live path
Use this page for bug reports, data and deletion requests, refund or cancellation review, and other release-facing support workflows.
Submit the right request the first time.
The team can triage faster if you choose the right category and include the account email, filename, analysis ID, or approximate upload time.
Support, data, and billing requests
For deletion or access requests, include the account email and enough session detail to identify the upload, account history entry, or opted-in internal reference copy.
What this page covers
General product questions, bug reports, privacy and data requests, billing questions, cancellation requests, and refund reviews all land through the same support workflow now.
Signed-in users can already remove saved analysis history in-product. Use this page when you need broader account deletion, data export, or removal of opted-in internal reference imports beyond the self-service history controls.
The self-service billing portal now handles subscription management, invoices, and payment methods. Refund reviews, disputed charges, and exceptional cancellation questions still come through support and are reviewed manually case by case.
If anonymous demo abuse controls trip, Marisonus may temporarily block the visitor, review minimal security metadata, and remove queued demo material while keeping only the operational records needed to investigate abuse. If you believe a block was incorrect, submit a support request with the approximate time, filename, and session details.
Support and bug reports
Use this for broken flows, analyzer failures, access issues, or anything that blocks your workspace.
Privacy and data requests
Use this for access, deletion, retention, opted-in reference-import removal, and other account or upload-related data questions.
Billing, cancellation, and refunds
Use this for plan activation questions, cancellation requests, case-by-case refund reviews, and payment support.